Service Level Agreement
Version 1.1 | 17th March 2023
OPay Business App Guarantees
1. Account Protection
If your OPay Business account contains any security risks due to misoperation, we will assist you in freezing the account to avoid fund loss.
2. Hardware Repair & Swap
OPay Business has a professional POS team to provide you with any POS repair or swap services.
3. Instant Payment Processing
OPay Business secures reliable, fast and safe transactions for all merchants on our platform.
4. Transaction Dispute Resolution
OPay Business operation team will deal with any transaction dispute within 48 hours.
5. Security guarantees
Strictly follow the relevant regulatory requirements, protect the user’s information security, and use secure encryption transmission for user data during the Internet transmission process to ensure data security and reliability.
6. 24/7 Customer Support
You can call the customer service hotline of OPay Business on 018888329 and get your queries answered in no time.
OPay Personal App Guarantees
1. Account Protection
If your OPay personal account contains any security risks due to misoperation, we will assist you in freezing the account to avoid fund loss.
2. Security guarantees
Strictly follow the relevant regulatory requirements, protect the user’s information security, and use secure encryption transmission for user data during the Internet transmission process to ensure data security and reliability.
3. Instant Payment Processing
When you make a transaction such as a payment, transfer, or receipt, the funds arrive on time.
4. Transaction Dispute Resolution
OPay operations team will deal with any transaction dispute within 48 hours.
5. 24/7 Customer Support
If you encounter any problems, you can call OPay customer service at 234 700 888 8328
